Refund policy

Last Updated: July 28, 2026

At YeeFoods, we are committed to providing high-quality food products and reliable customer service. This policy explains the conditions, procedures, costs, and timelines that apply to returns, refunds, replacements, and order-related issues.

This policy applies only to products purchased directly from YeeFoods.com and delivered within the United States.

1. 30-Day Return Policy

We accept eligible return requests within 30 calendar days from the date of delivery.

To qualify for a standard return:

  • The product must be unopened and unused;

  • The original safety seal must be intact;

  • The product must remain in its original packaging;

  • The product must not have been damaged due to improper storage, misuse, or customer handling; and

  • The return request must be submitted within 30 calendar days of delivery.

Because YeeFoods sells food products, opened, partially consumed, or unsealed products cannot be returned for change-of-mind reasons due to food safety and hygiene considerations.

2. How to Request a Return

To request a return or report an order issue, contact YeeFoods Customer Support:

Email: support@yeefoods.com
Live Chat: Available on YeeFoods.com during customer support hours

Please include:

  • Your order number;

  • The name and quantity of the affected product;

  • The reason for your request; and

  • Clear photographs when reporting a damaged, leaking, defective, expired, incorrect, or incomplete order.

Our customer support team will review your request and provide return or refund instructions where applicable.

Do not send any product back without prior written authorization from YeeFoods.

Returns sent without authorization may be refused, returned to the sender, or experience processing delays.

3. Return Method

Approved returns must be sent by mail using the instructions provided by YeeFoods Customer Support.

Unless otherwise instructed, authorized returns should be mailed to:

YeeFoods Returns
3625 E Jurupa St
Ontario, CA 91761
United States

This warehouse accepts returns only after the customer has received written return authorization and shipping instructions from YeeFoods Customer Support.

Do not mail products to this address without prior authorization.

4. Damaged, Defective, Expired, Incorrect, or Incomplete Orders

Please contact us within 7 calendar days of delivery if your order:

  • Arrives damaged during shipping;

  • Is leaking;

  • Has a broken or missing safety seal;

  • Is defective or appears unsafe;

  • Arrives expired;

  • Contains an incorrect product; or

  • Is missing one or more products.

Please provide clear photographs of:

  • The affected product;

  • The product packaging;

  • The shipping package;

  • The shipping label; and

  • The batch number or expiration date, where visible.

After reviewing and verifying the issue, YeeFoods may provide one of the following at no additional cost:

  • A replacement product;

  • A full refund; or

  • A partial refund, where appropriate.

Depending on the nature of the issue, you may not be required to return a damaged, leaking, defective, or expired product.

Please retain the product and packaging until Customer Support confirms whether a return is required, unless keeping the product would create a health or safety concern.

5. Exchanges and Replacements

YeeFoods does not offer exchanges for standard returns or change-of-mind requests.

If a product arrives damaged, leaking, defective, expired, incorrect, or incomplete, YeeFoods may provide a replacement after reviewing and approving the claim.

A replacement issued for an order problem is not considered a standard exchange.

6. Return Shipping Costs

Customers are responsible for return shipping costs when returning an eligible unopened product for reasons not caused by YeeFoods.

YeeFoods will cover reasonable return shipping costs when:

  • We shipped the wrong product;

  • The product arrived damaged;

  • The product arrived leaking;

  • The product is defective;

  • The product arrived expired; or

  • We otherwise require the return because of an error attributable to YeeFoods.

When YeeFoods is responsible for return shipping, Customer Support will either:

  • Provide a prepaid return shipping label; or

  • Authorize reimbursement of reasonable documented return shipping costs.

Customers should not purchase return shipping before receiving written instructions from Customer Support.

For customer-paid returns, we recommend using a trackable shipping service and retaining the shipping receipt.

YeeFoods is not responsible for return packages that are lost or damaged during return transit when the customer selected and paid for the return shipping service.

7. Restocking Fee

Restocking Fee: We charge NO restocking fee ($0.00) on all returns.
Return Shipping Cost: Customers are responsible for return shipping costs.z

8. Refund Processing and Timing

Once an approved returned product is received and inspected, we will notify you whether the refund has been approved.

When a physical return is not required, the refund may be approved after the claim and supporting evidence have been reviewed.

If approved:

  • The refund will be issued to the original payment method;

  • YeeFoods will issue the refund within 3–7 business days after approval; and

  • A different refund method will not be used unless required by the original payment provider or applicable law.

After YeeFoods issues the refund, your bank, credit card company, or payment provider may require an additional 5–10 business days to post the refund to your account.

In most cases, the refund should appear in your account within 17 business days after approval.

Refund posting times may vary depending on the financial institution or payment provider.

Original shipping charges are non-refundable unless the refund results from an incorrect, damaged, defective, leaking, expired, or incomplete order attributable to YeeFoods.

9. Non-Returnable Products

For food safety and hygiene reasons, the following products cannot be returned for a standard return:

  • Opened or partially consumed food products;

  • Products with broken, removed, or altered safety seals;

  • Products damaged due to improper storage;

  • Products damaged through misuse or customer handling;

  • Products that were delivered within their valid shelf life but later expired due to improper storage or consumption after the stated expiration date; and

  • Products that do not meet the return conditions stated in this policy.

A product that was already expired, damaged, leaking, defective, incorrect, or otherwise unsafe when delivered should be reported within 7 calendar days and will be reviewed as an order issue rather than a standard return.

Nothing in this policy limits any consumer rights that cannot legally be waived.

10. Refused or Undeliverable Packages

If a package is refused by the recipient or returned because the customer provided an incorrect or incomplete shipping address:

  • The original shipping charge may be non-refundable;

  • Return shipping charges imposed by the carrier may be deducted from the refund; and

  • Any remaining eligible refund will be issued after the returned package has been received and inspected.

No restocking fee will be charged.

If the delivery problem was caused by an error attributable to YeeFoods or the shipping carrier, please contact Customer Support so that the issue can be reviewed separately.

11. Order Cancellations

Contact us as soon as possible if you need to cancel an order.

We may be able to cancel an order before it has entered processing or fulfillment.

Once an order has been processed, packed, transferred to a carrier, or shipped, it may no longer be eligible for cancellation.

Submitting a cancellation request does not guarantee that the order can be canceled.

If an order is successfully canceled after payment has been collected, the refund will be issued to the original payment method.

12. Late or Missing Refunds

If you have not received an approved refund:

  1. Check your bank or payment account again;

  2. Contact your credit card company or payment provider;

  3. Contact your bank, as posting times may vary; and

  4. Allow the applicable processing period described in this policy.

If you still cannot locate the refund, email:

support@yeefoods.com

Please include your order number and any refund confirmation information previously provided by YeeFoods.

13. Policy Abuse and Fraud

YeeFoods reserves the right to limit or deny a return, refund, or replacement request where there is reasonable evidence of:

  • Fraud;

  • Fabricated or misleading claims;

  • Repeated abuse of this policy;

  • Unauthorized payment disputes;

  • Intentional product damage; or

  • Misuse of promotional or refund programs.

This provision does not limit valid consumer rights or legitimate claims relating to damaged, defective, unsafe, or incorrectly supplied products.

14. Customer Support

Customer Support Email: support@yeefoods.com
Live Chat: Available on YeeFoods.com
Customer Support Hours: Monday–Friday, 10:00 a.m.–10:00 p.m. Pacific Time
Response Time: Normally within one business day

Business days are Monday through Friday, excluding applicable public holidays.

16. Food Safety Notice

Because YeeFoods sells food products, opened, partially consumed, or unsealed products cannot be returned for general return requests.

This restriction does not prevent customers from reporting products that arrived:

  • Damaged;

  • Leaking;

  • Defective;

  • Expired;

  • Incorrect;

  • Incomplete;

  • Improperly sealed; or

  • Otherwise unsafe.

These issues should be reported within 7 calendar days of delivery.

Do not consume a product if the container is swollen, leaking, damaged, improperly sealed, has an unusual odor or appearance, or otherwise appears unsafe.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.