Shipping policy
Shipping Policy
At YeeFoods, we're committed to delivering the authentic flavors of China's Qinba Mountains safely and efficiently. Every jar is carefully packed at our production facility to ensure it arrives fresh and ready to enjoy.
Shipping Destinations
We currently ship primarily within the United States.
For shipping inquiries to other countries or regions, please contact our customer support team:
📧 support@yeefoods.com
Please note that we may be unable to deliver to certain destinations, including:
- Remote or hard-to-reach locations
- APO/FPO military addresses
- Areas with carrier restrictions
- Regions where food import regulations prohibit delivery
Order Processing Time
All orders are processed within 1–3 business days.
Orders are processed Monday through Friday (excluding public holidays).
Orders placed after our daily cut-off time will be processed on the next business day.
Every order goes through:
- Order verification
- Food safety inspection
- Secure packaging
- Shipment preparation
During holidays, promotional events, or periods of high order volume, processing times may be slightly longer.
Shipping Methods & Estimated Delivery
| Shipping Method | Estimated Delivery | Shipping Fee |
|---|---|---|
| Standard Shipping | 5–10 Business Days | $4.99 |
| Free Standard Shipping | 5–10 Business Days | Orders over $75 |
| Express Shipping | 3–7 Business Days | $9.99 |
Please Note:
- Delivery estimates begin after your order has been shipped.
- Shipping times may vary depending on carrier operations and destination.
- Severe weather, holidays, customs inspections, or unexpected logistics disruptions may cause delays.
Order Tracking
Once your order has been shipped, you'll receive a confirmation email containing:
- Your tracking number
- A tracking link
You may also track your shipment through:
Please allow 24–48 hours for tracking information to become available.
Incorrect or Incomplete Address
Please verify your shipping address before completing checkout.
If you notice an error, contact us immediately.
Once an order has been shipped, we are unable to modify the delivery address.
If a package is returned due to an incorrect or incomplete address:
- Original shipping charges may not be refundable.
- Additional shipping fees may apply for reshipment.
Shipping Delays
While we strive to deliver every order on time, delays may occur due to:
- Carrier service interruptions
- Extreme weather conditions
- Peak shipping seasons
- Customs clearance (for international shipments)
- Incorrect shipping information
We appreciate your patience and understanding.
Lost or Stolen Packages
YeeFoods is not responsible for packages marked as Delivered by the shipping carrier.
If you experience a delivery issue, please:
- Contact the carrier directly
- Reach out to our customer support team, and we'll do our best to assist you
Food Quality Commitment
To preserve freshness and product quality:
- Every jar is sealed and inspected before shipment.
- Products are packaged in food-safe protective materials to minimize damage during transit.
- If your order arrives damaged, please contact us within 7 days of delivery with photos of the package and product.
Customer Support
If you have any questions regarding shipping or your order, we're here to help.
Email:support@yeefoods.com