Shipping policy
Last Updated: July 28, 2026
At YeeFoods, we are committed to delivering your order safely and efficiently. This Shipping Policy explains our shipping destinations, processing times, delivery estimates, shipping fees, tracking, and procedures for delivery issues.
This policy applies to orders placed directly through YeeFoods.com.
1. Shipping Destinations
YeeFoods currently accepts online orders for delivery within the United States only.
We ship to valid residential and commercial street addresses in all 50 U.S. states, including:
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The contiguous United States;
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Alaska; and
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Hawaii.
We currently do not ship to:
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PO Boxes;
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APO, FPO, or DPO military addresses;
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Puerto Rico;
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Guam;
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The U.S. Virgin Islands;
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American Samoa;
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The Northern Mariana Islands; or
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Other U.S. territories.
Customers must provide a complete and valid street address during checkout.
2. International Shipping
YeeFoods.com does not currently accept international orders.
Orders placed through our website must be delivered to an eligible address within the 50 U.S. states.
If international shipping becomes available in the future, applicable destinations, shipping costs, delivery times, customs duties, and import taxes will be disclosed before purchase.
3. Order Processing Time
Delivery = Processing Time (1-3 Business Days) + Shipping Time (3-5 Business Days). Order Cut-off Time: 8:00 PM (GMT-08:00) Pacific Standard Time.
Orders placed after the cutoff time will begin processing on the next business day.
Order processing may include:
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Payment and order verification;
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Product inspection;
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Secure packaging; and
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Shipment preparation.
Processing may take longer during public holidays, promotional events, severe weather, or periods of unusually high order volume.
4. Shipping Method and Fee
YeeFoods currently offers Standard Shipping for eligible U.S. orders.
Standard Shipping
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Processing time: 1–3 business days
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Transit time after shipment: 3–5 business days
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Estimated total delivery time: 4–8 business days
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Shipping fee: Free
Free Standard Shipping is available on all orders shipped to eligible residential or commercial street addresses within the 50 U.S. states.
No minimum purchase is required.
The available delivery estimate and shipping fee will be displayed during checkout.
5. Estimated Delivery Time
For Standard Shipping within the United States:
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Order processing takes 1–3 business days;
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Carrier transit takes 3–5 business days; and
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Estimated total delivery takes 4–8 business days.
Delivery estimates are calculated in business days and do not include weekends or applicable public holidays.
The estimated total delivery period begins when the order is placed and includes both processing time and carrier transit time.
Delivery dates are estimates and are not guaranteed.
Delivery may be delayed because of:
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Severe weather;
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Carrier disruptions;
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Peak shipping seasons;
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Public holidays;
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Incorrect or incomplete shipping information;
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Natural disasters;
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Government restrictions; or
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Other circumstances outside our reasonable control.
6. Shipping Fees at Checkout
Standard Shipping is free for eligible orders delivered within the 50 U.S. states.
No minimum purchase is required.
The applicable shipping fee will be displayed before payment during checkout.
YeeFoods will not charge an undisclosed shipping fee after an order has been placed.
7. Customs Duties and Import Taxes
Orders delivered within the United States are fulfilled through our U.S. shipping operations.
Customers will not be charged separate customs duties or import taxes for eligible orders delivered within the 50 U.S. states.
8. Order Tracking
After your order ships, you will receive a shipping confirmation email containing:
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Your tracking number; and
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A tracking link.
You may also track your shipment through 17TRACK:
Please allow approximately 24–48 hours after shipment for tracking information to update.
9. Incorrect or Incomplete Addresses
Please review your shipping address carefully before completing checkout.
If you notice an error, contact us immediately at:
We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.
If a package is returned because the customer provided an incorrect or incomplete address:
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Any original paid shipping charge may be non-refundable;
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Return shipping charges imposed by the carrier may be deducted from the refund;
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Additional shipping charges may apply before the order is shipped again; and
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Any remaining eligible refund will be processed after the returned package has been received and inspected.
No restocking fee will be charged.
10. Shipping Delays
YeeFoods will make reasonable efforts to process and deliver orders within the stated timeframes.
If an order cannot be shipped within the stated processing period, we may provide a revised estimated shipping date.
Where required by applicable law, customers may choose to:
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Accept the revised shipping estimate; or
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Cancel the affected unshipped order and receive a refund to the original payment method.
If tracking has not updated for an extended period, contact us and include your order number.
11. Packages Marked as Delivered
If tracking shows that a package was delivered but you cannot locate it:
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Check the delivery area, mailbox area, front desk, parcel locker, or other secure location;
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Ask household members, neighbors, or building staff whether they accepted the package;
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Contact the shipping carrier; and
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Contact YeeFoods at support@yeefoods.com.
We will assist with the carrier investigation where reasonably possible.
Replacement or refund eligibility will depend on the investigation results and the circumstances of the delivery.
12. Lost Packages
If your order appears to be lost in transit, contact us as soon as possible at:
Please include:
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Your order number;
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Your shipping address; and
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The tracking information.
We may contact the carrier and investigate the shipment before approving a replacement or refund.
13. Damaged, Leaking, Incorrect, or Incomplete Orders
Please contact us within 7 calendar days of delivery if your order:
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Arrives damaged;
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Is leaking;
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Is defective;
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Contains an incorrect product;
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Is missing one or more products; or
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Arrives with a broken or missing safety seal.
Please provide:
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Your order number;
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Photos of the affected product;
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Photos of the product packaging;
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Photos of the shipping package; and
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A photo of the shipping label.
Approved claims will be handled according to our Return and Refund Policy.
Depending on the circumstances, YeeFoods may provide a replacement, full refund, or partial refund.
14. Refused and Undeliverable Packages
If a package is refused or cannot be delivered because of an incorrect or incomplete address:
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The original paid shipping charge may be non-refundable;
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Carrier return charges may be deducted from the refund;
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Additional shipping charges may apply for reshipment; and
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Any remaining eligible refund will be processed after the package is returned and inspected.
If the delivery failure was caused by an error attributable to YeeFoods, please contact Customer Support so the issue can be reviewed separately.
15. Warehouse Information
This address is used for U.S. fulfillment and approved returns.
Do not send products to this warehouse without written return authorization from YeeFoods Customer Support.
Unauthorized returns may be refused or experience processing delays.
16. Customer Support
For shipping questions or delivery issues, contact:
Email: support@yeefoods.com
Live Chat: Available on YeeFoods.com
Support Hours: Monday–Friday, 10:00 a.m.–10:00 p.m. Pacific Time
Response Time: Normally within one business day
Business days are Monday through Friday, excluding applicable public holidays.
17. Business Information
Brand: YeeFoods
Legal Business Name:
Shaanxi Yijiangxin Food Processing Co., Ltd.
Website: yeefoods.com
Customer Support Email: support@yeefoods.com
